Free to print
Who do you call when the site goes down?
When the website, the domain or the email stops working, the people you need are scattered across old invoices and someone's memory. Fill this in once, print it, and keep it where you can reach it when the computer can't. What you type stays in this browser; nothing is sent to us.
When the website, domain or email stops working
| Who | Company or name | Phone | Account or policy |
|---|---|---|---|
| Website hostWho the site runs on | |||
| Domain registrarWhere the domain is registered | |||
| Email providerWho runs your company email | |||
| Web designer or ITWho built or looks after it | |||
| Bank fraud lineFor a payment that went wrong | |||
| AttorneyIf customer data may be exposed | |||
| Cyber insurancePolicy number and claims line | |||
| Incident responseHacked site, domain or email |
- Check from two places. Your phone with Wi-Fi off, and another computer. Some problems only show to some visitors; some outages are only your connection.
- Don’t delete anything. Screenshot what you see, with the time showing.
- Change passwords from a clean device for the host, the site, the registrar and email, and turn on two-step sign-in.
- Call the host, then the registrar. Ask what changed and whether there’s a clean backup.
- Check email for forwarding rules you didn’t set up, and warn customers by phone if fake invoices went out.
- Call the attorney the same day if customer information may have been exposed.
Keep a printed copy somewhere you can reach when the computer can’t. huttenlochertech.com/site-down-card
Get in touch
Tell us what you're building.
A website, your marketing, a security check, an app, or the thing you've been running out of a spreadsheet for three years. A few lines is plenty.
01The person who'll do the work writes back
02A short call, then a written plan with the price
03Nothing starts until you say yes
04Hacked or down right now? Call, and we pick up the same day
Not ready to talk yet? Run the free website check and see what Google sees.