Privacy Policy

This policy covers huttenlochertech.com, our client portal, our payment pages and email you send us. It is from Huttenlocher Technologies LLC (“we”, “us”), based in Myrtle Beach, South Carolina. Work we do for a client is also covered by that client's signed agreement; where the two differ, the agreement wins.

What we collect

When you contact us. The contact form asks for your name, your business, your email, your phone number, what you need and your message. It is emailed to us so we can reply. It is not added to a mailing list.

When you use the free website check. It asks for your website's address, your name and email, and optionally your business and phone. We read that site's public home page to run the check, show you the results, and email them to ourselves so we can send your full audit. It is not added to a mailing list.

When you email us. Messages sent to an @huttenlochertech.com address, with anything attached, are kept in our inbox so we can answer them and keep a record of the conversation.

When you are a client. The client portal holds your sign-in details (your email and, if you set one, a password stored only as a secure hash), the people on your account, and what you share with us there: files, change requests, notes and the status of your project.

When you pay an invoice. Card and bank details are entered into a form run by our payment processor, Stripe, and go straight to them. We never see or store full card or account numbers. We keep the invoice, the amount, the date, whether it was paid, and how (card or bank transfer), so we can give you receipts and keep our books.

When you visit. Like any website, our hosting provider records basic request logs (IP address, browser, the page asked for and when) to keep the site secure and running. We also keep our own visit log, run by us and nobody else: which pages were opened and for how long, the site that linked you here, your approximate city from your connection, the type of device and browser, and the name of the network you were on (for example a business's or an internet provider's). We don't store your IP address in it. Visits on the same day are grouped by a code made from your connection and browser that changes every day, so the log can't follow anyone from one day to the next. It uses no cookies, and it switches off if your browser sends the Global Privacy Control signal.

Links we send you. When we write to a business, we sometimes give it its own link to our site. If you open a link we gave you, we know it was you, and we see the pages you read on that visit. That helps us follow up on what you actually looked at. We do not use analytics companies, advertising trackers or social media pixels.

How we use it

To reply to you, to plan, build and support the work you hire us for, to send invoices and receipts, to keep the portal and payments secure, to meet our legal and tax obligations, and to look into abuse of the site. We do not sell your information, share it for advertising, or use it to build profiles about you.

Automated sorting of email

Email we receive is sorted automatically, including by an AI service, to catch spam and route each message to the right inbox. That sorting doesn't decide anything about you: a person reads and answers your messages, and nothing is deleted because of it.

Who helps us run this

We use a small number of service providers, each only for the job listed and bound to protect what they handle:

• A cloud hosting provider runs this website and the portal.
• A managed database provider stores the portal's data, sign-ins and private files.
• Stripe, our payment processor, handles invoice payments.
• An email service provider sends and receives our email, including portal sign-in links and invoices.
• An AI service provider does the automated email sorting described above.

All of them are based in the United States. If you need to know which company handles something specific, for example for your own compliance review, ask us at privacy@huttenlochertech.com and we will tell you.

We may also share information when the law requires it, to protect our rights or someone's safety, or with a buyer if the business is ever sold, in which case this policy would keep applying to what you had already given us.

Your clients' and customers' data

When we build for you, data belonging to your business or your customers is handled the way your agreement says. We work in your systems where we can, give each connection only the access it needs, don't copy your customers or orders into our own tools to work on them, and don't put them into AI tools.

How long we keep it

Inquiries and email: as long as the conversation is useful, and no longer than three years after we last hear from you unless you become a client. Client portal content: for the length of the engagement and a reasonable period after it, or as your agreement sets. Invoices and payment records: seven years, for tax purposes. Hosting logs: as long as our hosting provider keeps them for security, typically days to weeks. Our own visit log: 13 months, then it is deleted automatically.

Security

Portal access is enforced by the database itself, files are private to your account, keys and passwords live on the server, and everything travels over encrypted connections. No system is perfectly secure, so if you think something is wrong, tell us right away at privacy@huttenlochertech.com.

Your choices

You can ask us to show you what we hold about you, correct it, delete it, or stop contacting you. Email privacy@huttenlochertech.com and we will answer within 30 days. We may need to confirm it's you first, and we may keep what the law requires us to keep, such as invoice records. Depending on where you live (for example California, Virginia or Colorado), you may have further rights under your state's privacy law; we will honor them. We don't sell or share personal information in the sense those laws use.

Cookies

We use only the cookies needed to sign you into the portal and to process payments safely. The cookie policy lists them.

Children

This site and our services are for businesses, not children. We don't knowingly collect information from anyone under 16.

Changes

If we change this policy, we will update the date at the top of this page. If a change is significant and you are a client, we will tell you directly.

Contact

Huttenlocher Technologies LLC, Myrtle Beach, South Carolina. privacy@huttenlochertech.com · 843-331-6339